Coronavirus response from Booking.com

With the COVID-19 situation improving and restrictions easing in most countries, health, safety and cleanliness are uppermost in mind for travellers.

To help make it easier for everyone to travel and stay safe, leading digital travel company Booking.com has issued the following statement to help protect guests while promoting safe travel.

Booking.com statement on response to Coronavirus

We know that travellers are concerned about hygiene and safety. That is why Booking.com ​took steps to collect health and cleanliness guidelines – both from our industry health and safety experts as well as partners from all over the world – to support you on your journey and to ensure you are safe, healthy and protected.
On Booking.com, all accommodation partners have the opportunity to inform travellers of hygiene, health and safety measures implemented at a property to keep travellers comfortable and safe.

These measures are displayed to all travellers browsing through the Booking.com content. They offer an extra level of reassurance for travellers, as well as give accommodation partners the opportunity to highlight the measures properties are taking to respond to the pandemic.

Accommodation providers can display a wide range of options, some of which include:

  • Safety features and cleaning: Whether accommodations offer hand sanitizer, disinfectant wipes or follow specific local
    regulations, indicating these will help inspire guest confidence.
  • Physical distancing: Highlight contactless check-in and check-out, cashless payment, or other ways that accommodation partners are helping guests maintain social distance.
  • Food safety: Point out changes in their operational practices that are designed to support food safety
    for in-room and public dining.

Accommodation providers can display a wide range of options, some of which include:

  • Always follow the government and property safety measures;
  • In case of symptoms linked to Covid-19 identified before the check-in or during the stay at the
    accommodation, travellers should isolate themselves and inform the property;
  • When applicable, travellers are encouraged to register themselves on the local track and trace
    app if mandated by local authorities;
  • Travellers should report any incident by contacting the Booking.com’s Customer Service
    Department via phone, email or chat or in the case of business travel, please inform your TMC immediately.

We would like to note that our new Health and Safety Protocol is here to address the health and safety risks of our partners and guests, but does not override any local regulations.

Thank you for choosing Booking.com

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